Citizen Satisfaction Survey

Citizen Satisfaction Survey Final Report

The What We Heard Report for the Citizen Satisfaction Survey is in! Thank you to all who participated.

This scientific and comprehensive survey, with both mail and digital options, was sent to a random sample of residents across all Squamish neighbourhoods. The sample was generated so that each residence in Squamish had an equal opportunity for being selected for the research. This allowed us to reach people who typically do not participate in surveys.

Below is an overview of the findings. The full report can be found here, as well as the What We Heard Council Presentation on June 24, 2025 here.

Fun Fact

What We Heard Council Presentation

Who's listening?

Fiona Rayher
District of Squamish

Timeline

Timeline item 1 - active

Survey with the public

Mid April until May 12th 2025
Timeline item 2 - active

Reporting back to the community

July 2025

Final Report

Citizen Satisfaction Survey Final Report
PDF (13.14 MB)
Report of results from the Citizen Satisfaction Survey. Presented to Council on June 24.

Spring 2025 Campaign

Hearing from the community is essential for District of Squamish to understand and respond to the values, perceptions, needs and desires of Squamish residents as the community continues to grow and change.

This is why the District is conducting a Citizen Satisfaction Survey to hear from a cross section of residents about how they are doing, and how the District is doing when it comes to our programs and services offered. This scientific and comprehensive survey, with both mail and digital options, will be sent to a random sample of residents across all Squamish neighbourhoods. The sample was generated so that each residence in Squamish has an equal opportunity for being selected for the research. This allows us to reach people who typically do not participate in surveys.

Discovery Research, an independent consulting firm, was retained to conduct the 2025 Squamish Citizen Survey. The survey was designed so that resident opinions could be easily summarized and prioritized.

If you did not receive a survey in the mail, we invite you to complete an online version here. The survey will take around 15 minutes to complete.

Residents are asked to rate their level of satisfaction with a variety of municipal services and programs. Survey results will help inform strategic planning and budget decisions, and will provide District Council and staff with knowledge of priorities that are pertinent to people in Squamish.

This survey will run periodically to establish benchmarks and generate comparable data so the District can measure its progress and how people are doing over time. The themes of the survey include overall quality of life and wellness, important community issues, District services, communications and public engagement, environment and sustainability, community priorities, and value for tax dollars.

There are two options to participate in this survey:

For residents who received a survey in the mail, please complete the paper survey and return it using the postage-paid envelope by May 12, 2025. Alternatively, complete the survey online using the unique ID and QR code at the bottom of the survey. We are offering an optional prize draw for one of three $150 gift certificates to a local business of your choice. If you wish to enter, use the QR code or URL at the bottom of your completed survey.
For residents who did not receive a survey package, we invite you to complete a community wide, online version by following the link for the community-wide digital survey here.

All surveys are anonymous. Responses will be compiled and shared with the community by mid-July on this web page (letstalksquamish.ca/citizen-satisfaction-survey).

Thank you in advance for completing this survey. We look forward to your feedback that will help Council strive to best meet the needs of all Squamish citizens.

Contact Information
Phone	604-892-5217
Email	communications@squamish.ca
Website	www.squamish.ca

604-892-5217

communications@squamish.ca

Citizen Satisfaction Survey

Citizen Satisfaction Survey Final Report

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